Skip to Content

SHIPPING & RETURNS

1. Shipping & Delivery

We offer delivery to local and international destinations through our designated courier partners, as well as an In-Store Pickup option. Delivery timeframes provided on our Platforms are commercial estimates only and cannot be guaranteed.

In-Store Pickup (Physical Locations)

  • • Collection: You will receive an email notification once your order is ready for pickup. You must present this confirmation email at the designated store during operating hours.
  • • Identity Verification Disclaimer: Products will be released to the first person presenting the valid confirmation email. Neither the Company nor its staff is responsible for verifying the identity, eligibility, or entitlement of the person presenting the email. It is your sole responsibility to maintain the absolute confidentiality of your order confirmation.

B. Local Delivery & Smart Lockers

  • • Tracking & Lockers: Once dispatched, a tracking link will be emailed to you. If you select a smart locker or self-pickup point, you must retrieve your Products within the timeframe designated by the courier. If an order is returned to us, forfeited, or disposed of by the courier due to your failure to pick it up in time, the Company assumes no liability, and you agree to bear all reasonable re-shipping, storage, and administrative fees.
  • • No-Lift / Walk-up Building Surcharge: If there is no operational elevator at the delivery address (including but not limited to walk-up buildings or village houses requiring stair access), the customer may be required to pay an additional handling surcharge directly to the logistics company via “cash upon delivery.”
  • • Adverse Weather Protocol: Deliveries may be suspended or rescheduled due to adverse weather conditions, including but not limited to Black Rainstorm warnings or Typhoon Signal No. 8 or above. Under normal circumstances, your order will be delivered on the next business day following the cancellation of such weather signals.

C. International Shipments

  • • Customs & Duties: For shipments sent outside of Hong Kong, the buyer is officially designated as the importer of record. You must comply with all local laws and are solely responsible for settling all customs clearance fees, import duties, value-added taxes (VAT), or local taxes levied upon arrival.

2. Returns & Exchanges

All sales through our Platforms are final. However, we may, at our sole discretion, accept returns or exchanges in the following limited circumstances:

(a) the Products arrive faulty, defective, or damaged during transit through no fault on your part; or

(b) the Products do not match your confirmed order.

Procedures

To be eligible for consideration, you must contact our customer service via email within fourteen (14) days of receipt. The Products must be returned in their original condition — entirely unused, unaltered, and in pristine condition, with all original packaging, tags, parts, and manuals intact.

Return Shipping Costs

Unless otherwise agreed by us in writing, you are responsible for all shipping costs, packing fees, and insurance associated with returning the Products. We reserve the right to subsidize or waive return shipping costs on a case-by-case basis at our sole discretion.

Refunds & Exchanges

Approved refunds will be processed via the original payment method only. Exchanges are subject to stock availability and our sole operational discretion.